yang818 Privacy Policy: How We Handle Your Information
yang818 takes the privacy of your information seriously. This policy explains what we collect when you use our platform, how we use it, and the choices you have — so you always know where your data stands. Access to this platform and the terms of this policy depend on your local law and eligible regions.
Account data kept private
Upay and Bank Transfer transaction records protected
You control your profile details
Support available for data questions
POLICY AT A GLANCE
What This Privacy Policy Covers
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method details you add to your account wallet, whether that is Upay, Bank Transfer, or another supported local option. We also collect activity data generated through your use of the platform: login records, session information, device type, and transaction history tied to your account. We use this information to operate your account, process transactions, verify your identity where required, and respond to your support requests. We do not sell your personal data to third parties. Certain data may be shared with payment processors — such as those handling Upay or Bank Transfer flows — strictly to complete your transactions. We retain your data for as long as your account is active, and for a period after closure as required by applicable rules. The exact retention period depends on the type of data and the requirements that apply in your eligible region. If you have questions about specific data we hold, the support section of this page shows you how to reach us. Access to this platform and the scope of this policy are subject to your local law and the regions where the platform is available.
Upay transaction data
Bank Transfer records
Account login history
Device and session data
Support correspondence
SCOPE AND BOUNDARIES
Where This Policy Applies and Where It Does Not
This policy covers all data collected through your yang818 account and your use of our platform. It does not cover third-party websites, payment processors operating under their own terms, or services outside our direct control. Understanding the boundaries helps you know who is responsible for each part of your experience.
Account Access
This policy covers all data you submit when creating or managing your account — login credentials, identity verification details and profile settings. Changes you make in your account directly affect the data we hold on file for you.
Payment Transactions
Transaction records for Upay and Bank Transfer activity linked to your account wallet fall within this policy. However, the payment processor handling the transfer operates under its own privacy terms, which we do not control and cannot override.
Platform Content and Activity
Your session activity — including which sections of the platform you visit and the duration of each session — is covered here. This data is used for account security and to resolve any support queries you raise about your activity history.
Third-Party Services
Any external link, third-party app or service you access from our platform is outside this policy's scope. We encourage you to read the privacy terms of any third-party service separately before sharing your information with them.
YOUR PRIVACY CHOICES
Actions Available to You Under This Policy
You have practical choices about the data we hold on your account. You can review the personal details stored in your profile at any time by opening the account settings page and checking the fields shown there. If any detail is incorrect — your name, contact number or linked payment method — you can update it directly from the same screen, or contact support if the field is locked for verification reasons. If you want to know what specific data we hold beyond what is visible in your account, you can submit a data inquiry through our support channel. We will respond based on what is applicable under the rules of your eligible region. You can also ask us to correct inaccurate records or raise a question about how a particular piece of data is being used. For account closure requests, the process is handled through support, and we will explain what happens to your data after closure at that point.
Review Your Records
Open your account settings to see the personal details, payment methods and contact information we currently hold. The displayed fields reflect the data tied to your active account at that moment.
Correct Account Details
Update your profile fields directly within account settings for most changes. For locked fields — such as verified identity details — contact support and we will walk you through the correction process step by step.
Raise a Data Question
If you want clarity on how a specific piece of data is being used, submit a question through the support channel. We respond based on the data rules that apply in your eligible region and the nature of your inquiry.
Request Support for Closure
Account closure and post-closure data handling are managed through our support team. Reach out directly, and we will confirm the steps, the timeline and what happens to your stored information once the process completes.
REACH US DIRECTLY
How to Contact Us About This Policy
If you have a question about how we handle your data, how to correct something on your account, or how this policy applies to your situation, use the contact routes below. We respond based on the details you provide, so include your account reference when you write in. Availability of support may vary depending on your region.
Live Chat Support
Open the live chat window from your account dashboard to raise a privacy or data question directly. This is the fastest route for account-level queries including profile corrections and transaction record requests.
Email Inquiry
Send a written inquiry to the support email address listed on the Contact page of this site. Include your account details and a clear description of your data question so we can locate the right records and respond accurately.
Account Help Centre
The Help Centre accessible from your signed-in account area contains step-by-step guidance on updating profile fields, reviewing transaction history and submitting a formal data request. Start there for self-service options.
HOW WE PROTECT DATA
Our Approach to Data Handling and Account Security
We apply access controls and data handling practices designed to keep your information from being accessed or altered without authorisation. This covers the data you enter during registration, the payment details you add to your account wallet, and the activity records generated during your sessions on the platform. Our approach is built around limiting who can see your data and under what conditions.
Cookie and Session Data
We use cookies to keep your session active and to maintain account security across visits. You can review cookie settings through your browser. Functional cookies are required for the platform to operate correctly; you can adjust others based on your preference.
Payment Data Handling
Payment details entered for Upay or Bank Transfer are handled through the relevant processor's own secure environment. We store only the reference data needed to link a transaction to your account — we do not retain full payment credentials on our own systems.
Data Retention Periods
We keep your account data for the duration your account is active. After closure, retention periods depend on the applicable rules in your eligible region. We do not hold data beyond what is required under those rules, and we can clarify specifics on request.
Who to Contact for Changes
For corrections, deletions or questions about how your data is processed, reach the support team through live chat or the email address on the Contact page. Include your account reference so we can locate the correct records without delay.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These questions cover the most common things members ask about how their data is handled, what rights they have and how to act on them. If your question is not here, the support team can assist through the channels listed on this page.
What personal information does yang818 collect when I open an account?
We collect the details you submit during registration — name, contact information and any identity verification data required. We also record login history, device information and transaction activity linked to your account wallet, including Upay and Bank Transfer records.
Does yang818 share my data with anyone outside the platform?
We do not sell your data. We share information only with payment processors — such as those managing Upay or Bank Transfer flows — to complete transactions, and where required by applicable rules in your eligible region. Third parties operating under their own terms are not covered by this policy.
How can I see and correct the details stored on my account?
Open account settings after logging in to review your current profile details. Most fields can be updated directly from that screen. For locked or verified fields, contact support through live chat or email with your account reference and we will guide you through the correction process.
How long does yang818 keep my account data after I close my account?
We retain your data for as long as your account is active. After closure, the retention period is determined by the rules applicable in your eligible region. If you want to know exactly how long your specific data is kept, contact the support team and we will clarify.
What cookies does this platform use and can I turn them off?
We use functional cookies to keep your session active and to maintain account security. You can review and adjust non-essential cookie preferences through your browser settings. Functional cookies cannot be disabled without affecting how the platform operates for your account.
Who do I contact if I have a concern about how my data is being handled?
Reach the support team via live chat from your account dashboard or by emailing the address listed on our Contact page. Include your account reference and a description of your concern. We aim to respond based on the data rules that apply in your eligible region.
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